Remote Service Submission Form General Information Please note that not all problems are suitable for a remote service session. If required we will recommend a standard appointment. We use the built in method to remotely control your machine, this requires Messages. Please make sure that you have Messages set up on your Mac prior to your session. For more on how to set up Messages follow the Apple support article found here. If you do not have an Apple ID, and therefore can't set up Messages, please let us know by emailing info@airiam.co.uk and we will reply with instructions for setting up an alternative. Remote Sessions cost £35 per half hour. This payment will be taken prior to your appointment and will be paid by bank transfer. If during your session we need to extend the time we take payment for it over the phone. Please have a payment card ready in case this needs to happen. If the next half hour slot is unavailable then another appointment can be scheduled to finish the work. Personal Information * indicates a required field *First Name: *Last Name: *E-mail: *Our predominant form of communication with you will be via email. We use this for appointment arrangement, sending documents (including Service Document, quotes and invoices) and general correspondence. Please make sure that you check your junk folders in case email from us is redirected there. If you do not have access to your email account whilst your machine is in for service we will contact you using a different method. Please indicate your access below. I do not have access to my email address whilst my machine is in for service. Yes, I have email access. I'm a business I would like this service processed under my business name and not as a consumer. Business Name: *Become Mac Buddies We would love to keep in contact with you about free tips and tutorials that may interest you or other services that Airiam supplies. Please select the option that suits you best. You can opt out at any time by letting us know. If you would like to find out more then please check out our privacy policy. Yes, I would love to hear more. No thanks, it's not for me. Service Information *Device Serial Number How to find your product's serial number *Operating System Select OSMacOS Sonoma (14) MacOS Ventura (13) MacOS Monterey (12) MacOS Big Sur (11) MacOS Catalina (10.15) MacOS Mojave (10.14) MacOS High Sierra (10.13) or older iOS 17 iOS 16 iOS 15 iOS 14 or older I'm not sure *Backup I'm not backed up I use Time Machine to back up my Mac I manually copy data to another location I use third party software I use iCloud to back up my iOS device My device doesn't need to be backed up Please note that iCloud does not back up a Mac. It is a syncing service allowing you to maintain the same data across multiple devices. Other syncing services like Dropbox and Sugarsync are similar and don't back up your device. Please select I'm not backed up if you only use this type of service. *Symptom: Digital Signature Please add your signature to your form submission by drawing in the box provided below. This will be added to the service document generated by your submission and will be considered acceptance of the terms and conditions. To see the terms and conditions then please click the following link: Consumer Terms & Conditions Business Terms & Conditions Attach Signature Try Again Once you have successfully attached your digital signature the form submission button will become active. Please ensure you attach a signature and then submit the form. Privacy Notice Airiam collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain records and, if you agree, to send you marketing information. Airiam will not share your information for marketing purposes. For more information explaining how we use your information please see our privacy policy.